Refund policy

We want you to love your LE.E Crochet piece as much as we do. If it isn’t quite right, eligible items may be returned for a refund or exchanged within 30 days of delivery.

30-Day Returns & Exchanges

To be eligible for a change-of-mind return or exchange:

  • You must contact us within 30 days of delivery.
  • The item must be unworn, unused, unaltered and in its original condition.
  • The item must be returned with its original packaging.
  • Proof of purchase or your order number is required.
  • Earrings must not have been tried on or worn.
  • Custom-made, personalised, made-to-order and final-sale items cannot be returned or exchanged for change of mind.

Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Return Postage

Customers are responsible for return postage for change-of-mind returns and exchanges. Original shipping charges are non-refundable.

For exchanges, any price difference or additional delivery charge will be confirmed before the replacement item is dispatched. We recommend using a tracked postal service, as LE.E Crochet cannot be responsible for change-of-mind returns lost in transit.

Refunds

Returned items will be inspected upon arrival. Once approved, your refund will be issued to the original payment method within 5 business days. Your bank or payment provider may take additional time to process the refund.

Items showing signs of wear, use, alteration or damage may be declined and returned to the customer at the customer’s expense.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging.

We will assess the issue and arrange an appropriate solution, which may include a repair, replacement or refund. Reasonable return postage costs will be covered for items confirmed to be faulty, damaged or incorrect.

Incorrect Selections

Please review the product details, measurements, materials and selected options carefully before placing your order. Incorrect sizes, styles, colours or other selections made at checkout are treated as change-of-mind requests and are subject to the conditions above.

Damage After Delivery

This guarantee does not cover damage caused by water exposure, perfume, lotions, pulling, crushing, accidental damage, improper storage, misuse or failure to follow the product care instructions.

Australian Consumer Law

Our 30-Day Happiness Guarantee is provided in addition to your rights under Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded.

How to Contact Us

To request a return or exchange, please contact us through instagram, facebook or email and include:

  • Your order number
  • The item you wish to return or exchange
  • The reason for your request
  • Photos if the item is faulty, damaged or incorrect