Terms of Service
By accessing, browsing or purchasing from the LE.E Crochet website, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
1. Use of Our Website
You may use this website for lawful, personal and non-commercial purposes.
You must not misuse the website, attempt to interfere with its security or operation, upload malicious code, collect information without permission, or use our content or products for unauthorised commercial purposes.
We may suspend or restrict access where we reasonably believe these terms have been breached.
2. Product Information
We aim to present our products, descriptions, materials, measurements, colours and images as accurately as possible.
Because many of our pieces are handcrafted, slight variations in stitching, shape, colour placement or proportions may occur. These individual variations are part of the character of handmade work and do not affect your rights where a product is faulty, significantly different from its description or otherwise fails to meet a consumer guarantee.
Colours may also appear slightly different depending on screen and device settings.
3. Orders
Placing an order does not guarantee acceptance. All orders are subject to product availability, payment authorisation and verification of the information provided.
We may cancel or refuse an order where:
- An item is unavailable
- Pricing or product information contains a genuine error
- Payment cannot be authorised
- Fraudulent or unauthorised activity is suspected
- The order appears to be placed for unauthorised resale
- The order breaches these Terms of Service
If we cancel an order after payment has been received, the amount paid for the cancelled item or order will be refunded.
4. Pricing and Payment
Our base prices are in Australian dollars. Depending on your location and website settings, prices may also be displayed in another currency.
The final price, currency, shipping charge and any applicable taxes will be shown at checkout before payment is completed.
Where Australian GST applies, it is included in the displayed price unless otherwise stated.
Payments are processed through the secure payment providers offered at checkout. LE.E Crochet does not independently control the processing times, security procedures or approval decisions of third-party payment providers.
5. Shipping and Delivery
Orders are dispatched according to the processing times shown on our website. Shipping charges, estimated delivery times, free-shipping thresholds and information about customs duties are set out in our Shipping Policy.
Delivery dates are estimates rather than guaranteed arrival dates. Postal, customs, weather and carrier delays may occasionally occur outside our reasonable control.
Please ensure that the delivery address entered at checkout is complete and correct. Contact us promptly if an address needs to be changed. We cannot guarantee that changes can be made after an order has been processed or dispatched.
Nothing in this section limits any rights or remedies available under applicable consumer law.
6. Returns, Exchanges and the 30-Day Happiness Guarantee
Eligible unworn and unused items may be returned or exchanged within 30 days of delivery under our voluntary 30-Day Happiness Guarantee.
Change-of-mind returns and exchanges are subject to the eligibility conditions, exclusions and postage responsibilities set out in our Returns & Exchanges Policy.
Custom-made, personalised, made-to-order and final-sale items cannot be returned or exchanged for change of mind unless otherwise stated.
Our voluntary returns policy operates in addition to the rights and remedies customers may have under Australian Consumer Law. Consumer guarantees cannot be removed through store policies or terms and conditions.
7. Faulty, Damaged or Incorrect Items
If an order arrives faulty, damaged, incorrect or significantly different from its description, please contact us as soon as reasonably possible with your order number and clear photographs where relevant.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a repair, replacement, exchange or refund.
The 30-day change-of-mind period does not limit your statutory rights regarding faulty or non-compliant products.
8. Product Care and Damage After Delivery
Customers are responsible for following the care instructions provided with the product or displayed on our website.
Our voluntary guarantee does not cover damage caused after delivery by misuse, ordinary wear and tear, water, perfume, lotions, pulling, crushing, accidental damage, improper storage, unauthorised alteration or failure to follow the relevant care instructions.
This section does not apply where the product had an existing fault or otherwise failed to comply with a consumer guarantee.
9. Intellectual Property
Unless otherwise indicated, the LE.E Crochet name, branding, website text, graphics, product photography, videos, layout and original designs are owned by or licensed to LE.E Crochet.
You may not copy, reproduce, republish, distribute, modify, sell or commercially use this content without our prior written permission.
Product names, designs, images or other material belonging to third parties remain the property of their respective owners.
10. Reviews and Customer Content
If you submit a review, photograph, comment or other content to us, you confirm that the content is accurate, lawful and does not infringe another person’s rights.
You retain ownership of your content. Where you give us permission to feature it, you grant LE.E Crochet a non-exclusive right to display and reproduce it for website, social media and marketing purposes.
We may decline or remove content that is unlawful, abusive, misleading, unrelated, infringing or contains private information.
11. Third-Party Services and Links
Our website may use or link to third-party services, including Shopify, payment providers, delivery carriers, review platforms and social media services.
Third-party services operate under their own terms and privacy practices. LE.E Crochet is not responsible for third-party websites or services except to the extent required by law.
12. Limitation of Liability
To the maximum extent permitted by law, LE.E Crochet is not liable for indirect, incidental, special or consequential loss arising from the use of our website or products.
Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded or limited under Australian Consumer Law or another applicable law.
13. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
By placing an order, you authorise us to use the information reasonably necessary to process payment, fulfil the order, arrange delivery, provide customer service and comply with legal obligations.
14. Changes to These Terms
We may update these Terms of Service when our business practices, website features or legal obligations change.
Updated terms will be published on this page with a revised “Last updated” date. Changes apply from the date they are published and will not retrospectively alter orders already accepted, except where required by law or agreed with the customer.
This is fairer than stating that the business may change contractual terms at any time without qualification; Australian law prohibits proposing or relying on unfair terms in applicable standard-form consumer and small-business contracts.
15. Governing Law
These Terms of Service are governed by the laws of Queensland and the Commonwealth of Australia.
Nothing in this section prevents a customer from relying on mandatory consumer rights or protections that apply in their location.
16. Contact Us
For questions about these Terms of Service, an order or a product, please contact us through instagram, facebook, email or our Contact Us page .